Vulcan Marine Privacy Policy

1. Information We Collect

Vulcan Marine may collect information you choose to submit through website forms and normal shop communication.

• Contact details such as your name, phone number, and email address.
• Boat information such as year, make, model, and project details.
• Messages, notes, photos, and project updates tied to active customer work.
• Basic technical information such as browser, device, IP address, and general usage logs.

2. How We Use Information

Collected information may be used to run the shop and respond to inquiries.

• Respond to quote requests and general contact form submissions.
• Prepare estimates, schedule work, and communicate project updates.
• Support customer portal access, progress photos, and project tracking.
• Improve website performance, reliability, and operational workflows.
• Maintain security, prevent abuse, and comply with legal obligations.

3. Information Sharing

Vulcan Marine does not sell website inquiry data.

Information may be shared only when reasonably necessary to operate the business or the website.

• Hosting, infrastructure, analytics, storage, and email vendors that support the site.
• Service providers used to operate the client portal, customer communication, or business systems.
• Law enforcement, regulators, or courts when required by law.
• Professional advisors or successors in connection with a sale, restructuring, or legal claim.

4. Website Analytics and Logs

The website may use standard hosting logs, error monitoring, and analytics tooling to understand performance, detect failures, and improve the customer experience. Those systems may collect technical usage data such as pages visited, device/browser information, and basic request metadata.

5. Cookies and Similar Technologies

The website may use cookies or similar technologies for normal site operation, analytics, security, and performance. Browser settings can typically be used to control or block cookies, though some site behavior may be affected.

6. Customer Portal and Project Media

If you are an active customer, Vulcan Marine may store and display project-related notes, files, and progress photos in a client portal tied to your account. The shop controls which records are customer-facing and which remain internal.

7. Data Retention

Information is retained for as long as reasonably necessary to respond to inquiries, operate customer projects, maintain business records, and satisfy legal, accounting, or operational requirements. Retention periods may vary by record type.

8. Data Security

Vulcan Marine uses reasonable technical and operational safeguards to protect submitted information. However, no website, portal, storage system, or internet transmission method can be guaranteed completely secure.

9. Third-Party Links and Services

This website may link to or embed third-party services such as maps, social platforms, or file providers. Vulcan Marine is not responsible for the privacy or content practices of those third parties. You should review their policies directly before relying on them.

10. Your Choices

If you want to request correction or deletion of information you previously submitted through the website, contact Vulcan Marine through the contact page or by phone at 503-620-2195. Vulcan Marine will review the request in light of any legal, operational, or recordkeeping obligations that still apply.

11. Changes to This Policy

Vulcan Marine may update this Privacy Policy from time to time. The most current version will be posted on this page with the updated effective date.

12. Contact

Questions about this policy can be directed through the contact page or by phone at 503-620-2195.